Missing Free Channel Preview- Article no. 3801
Introduction
Always check the account and the Outage / Reminders Tab in this knowledgebase for outage information, first
Resolution Steps
Troubleshooting Steps for Missing Free Preview
- Make sure the customer is on the Correct channel and balance the account
- Verify the Serial Number / TSN; if serial number is incorrect, please see a Lead or Supervisor
- In ICOMS, place a Change of Service to remove the channel from the account and balance the account
- Then, place another Change of Service to add the channel back, and balance the account again
- Send a series of hits to the box to populate the free preview
- A digital converter box is required; streaming services are typically not included with a free preview
Article ID: 488
Created: March 4, 2024
Last Updated: March 4, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]
Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=488