Email Troubleshooting

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Email messages can be downloaded at any time, as long as they are not deleted from Webmail (the server) If messages are deleted from... Read More

Resolution Steps Usertools forwards mail at the server level Mail is diverted away from the email account it was sent to and never reaches it It mails only to the forwarding account To send a copy to the regular account, turn offÂ... Read More

Introduction This is usually shown in bolt as: 'This email address is flagged as 'closed' in the mail system, likely due to lack of activity.' Resolution Steps RCN notifies customers periodically regarding our Inactive Email... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Sign in to Usertools with your User ID and Password  Select Reactivate your email address  Click the Turn my email back on! button... Read More

  Resolution Steps Send all Spam and Abuse issues to abuse@astound.net for follow-up Advise the customer to mark the email as Spam, then delete the email  If the Mail Spam service identifies a spam fingerprint in an email, the messageÂ... Read More

Introduction Any email account from DC Metro, IL, MA NY and PA that is not accessed for 6 consecutive months will be inactivated (suppressed) These accounts carry the warning of: "This email address is flagged as 'closed' in the mail... Read More

  Resolution Steps   Check the Username on the Cable Diag page in Webtools Check the Mail Forwarding section for any addresses under the Source and Target headers When addresses appear, mail forwarding exists Go to Usertools to... Read More

Introduction   Legacy email accounts like erols.com and starpower.net need special settings to receive email addressed outside those domains   Resolution Steps Strict Delivery is ON by default   Log in to UserTools with the... Read More