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Removing Email Suppression for DC Metro, IL, MA, NY and PA- Article no. 1610

Estimated Reading Time: < 1 Minute
427  shekhar-retail@teamhgs.com February 24, 2024  Email Troubleshooting 0

Self-Service Support Alert: this article is available for customers on help.astound.com

Resolution Steps

  • Sign in to Usertools with your User ID and Password
     
  • Select Reactivate your email address
     
  • Click the Turn my email back on! button
     
  • A confirmation screen appears, and the account should no longer appear as inactive
     
  • Note: it can take as long as an hour for an unsuppressed email to authenticate successfully using the SMTP server
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Removing Email Suppression for DC Metro, IL, MA, NY and PA- Article no. 1610
Estimated Reading Time: < 1 Minute  shekhar-retail@teamhgs.com February 24, 2024 0

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