Continually Receiving Duplicate Emails- Article no. 5356

Resolution Steps

• Verify if customer in abuse status

• Change password on customer account

• If customer is seeing this in third party email software, ask them to switch to IMAP

• Ask customer to try emailing themselves

• Log in to webmail, check mail filters to see if customer is filtering themselves

If the problem persists, create a Create Work Order or Technical Case

• Fill out the information as described below and click Submit
   

  Trouble Call or Tech Case	Trouble Call
  Service Category	Data
  Problem Description	Email Issue
  Data Username	Required
  Data User Password	Optional
  Email Issue	Continuously receiving duplicate emails