Resolving CHID Email Usernames- Article no. 4896

Introduction

CHID is short for Change ID; these steps are for DC Metro, IL, MA, NY and PA customers, only
 

• Email account status changes to forward email when Change Data User in ICOMS is used
   
• If an ICOMS Data User is changed, and the forward email check box is selected, CHID ensures the mailbox contents and all email is automatically forwarded
   
  • Mail is forwarded from the old user ID to the new one for 30 days
    
     

Resolution Steps

Removing CHID Status

1. Login Webtools
   
   
2. Find the username and verify the CHID status
   
   
3. Select unchid from the drop-down menu
   
   
4. The username becomes Active