Self-Service Support Alert: this article is available for customers on help.astound.com

Resolution Steps

• Sign in to Usertools with your User ID and Password
   
• Select Reactivate your email address
   
• Click the Turn my email back on! button
   
• A confirmation screen appears, and the account should no longer appear as inactive
   
• Note: it can take as long as an hour for an unsuppressed email to authenticate successfully using the SMTP server