Messages in Email Program are Not Showing in Webmail for DC, IL, MA, NY and PA- Article no. 2184
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Resolution Steps
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Web based email shows messages that are currently in your mailbox on our server; here, you can view, delete, reply to and compose messages
- This does not impact an email program installed on your computer using the Post Office Protocol (POP) in any way
- For example: when using Outlook to check your mail using POP, you are actually transferring the messages in your mailbox on the server to your local / home machine
- For example: when using Outlook to check your mail using POP, you are actually transferring the messages in your mailbox on the server to your local / home machine
- After transferring these messages, they are often no longer on the server and cannot be viewed using web mail
- If you would like to see your messages on web mail -and- be able to view them from your home computer, set your home computer to use the IMAP server or leave messages on server
- Note: if you compose messages or replies from your home email program with POP, these will not display via web mail since they are not on the server