Local Office Information and Bill Payment Centers (All Brands)- Article no. 1806

Introduction

The following are normal business hours for these locations. For temporary changes, see the Outages / Reminders page

Do not use the addresses listed in this article for mailing payments. See Payment Mailing Address for the appropriate address

Please Note: All of the locations listed below are closed for these observed holidays:

Christmas Day - Monday, December 25, 2023

New Year's Day - Monday, January 1, 2024

Martin Luther King Jr. Day -Monday, January 15, 2024

Memorial Day - Monday, May 27, 2024

Independence Day - Thursday, July 4, 2024

Labor Day - Monday, September 2, 2024

Thanksgiving Day -Thursday, November 28, 2024

Christmas Day - Wednesday, December 25, 2024

A complete list of Local Offices and Payment Centers can be found on our website

Please note:
- We are aware of some inaccuracies on the Astound website at this time. Thank you for your patience as it gets completed

Resolution Steps

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California Locations

Auburn
1015 Lincoln Way
Auburn, CA 95603
See map »

California Equipment returns & swaps information

Monday - Friday: 8:00am to 5:00pm PT

Saturday: Closed

Sunday: Closed

Concord
785 Oak Grove Rd, #M
Concord, CA 94518
See map »

California Equipment returns & swaps information

Monday - Saturday: 9:00am to 6:00pm PT

Sunday: Closed

Daly City
336 Westlake Center
Daly City, CA 94015
See map »

California Equipment returns & swaps information

Monday - Friday: 9:00am to 6:00pm PT

Saturday: Closed

Sunday: Closed

Rocklin
2205 Sunset Blvd, Suite #201
Rocklin CA 95765
See map »

California Equipment returns & swaps information

Monday - Friday: 9:00am to 6:00pm PT

Saturday: 8:00am to 5:00pm PT

Sunday: Closed

San Mateo
2841 S El Camino Real
San Mateo, CA 94403
See map »

California Equipment returns & swaps information

Tuesday - Saturday: 9:00am to 6:00pm PT

Sunday: Closed

Monday: Closed

West Sacramento
1031 Triangle Ct
West Sacramento, CA 95605
See map »

California Equipment returns & swaps information

Monday - Friday: 8:00am to 5:00pm PT

Saturday: Closed

Sunday: Closed

Woodland
1861 E Gibson Road Gibson Plaza, Suite C
Woodland, CA 95776
See map »

California Equipment returns & swaps information

Monday - Friday: 9:00am to 6:00pm PT

Saturday: 8:00am to 5:00pm PT

Sunday: Closed

DC Metro Locations

Washington, DC
3734 10th St, NE
Washington, DC 20017
See map »

DC Equipment returns & swaps information

Monday - Friday: 8:00am to 6:00pm ET

Saturday: 8:00am to 2:00pm ET

Sunday: Closed

Washington, DC
5756 Georgia Avenue, NW
Washington, DC 20011
See map »
By Metro: Red, Green & Yellow lines at Metro Center – Georgia Avenue-Petworth, Fort Totten, and Takoma
By Bus: 70,79, E2, E3, E4, 52, 53 and 54

DC Equipment returns & swaps information

Monday, Wednesday, Friday: 9:00am to 5:00pm ET

Tuesday: Closed

Thursday: Closed

Saturday: Closed

Sunday: Closed

Illinois Locations

Chicago
Bradley Place Business Center
2640 West Bradley Place
Chicago, IL 60618

See map »

Illinois Equipment returns & swaps information

Monday, Tuesday, Friday: 9:00am to 5:00pm CT

Wednesday, Thursday: 9:00am to 7:00pm CT

Saturday: 9:00am to 1:00pm CT

Sunday: Closed

Third Party Payment centers are listed on the Astound website

Do not send customers from former WOW! areas to the local office to swap out equipment. It is not equipped for swaps at the moment

If a customer with a WOW IPTV box asks how to get the equipment back to WOW! please advise them that they will be receiving a box to ship them back sometime before July 31, 2022

Indiana Locations

Evansville
6600 Hank Ave
Evansville, IN 47715
See map »

Indana Equipment returns & swaps information

Monday: Closed

Tuesday, Friday: 9:00am to 5:00pm CT

Wednesday, Thursday: 9:00am to 7:00pm CT

Saturday: 9:00am to 1:00pm CT

Sunday: Closed

An equipment drop box is now available for customers to drop off equipment (Not WoW IPTV boxes, as they must go back to WoW)

If a former WOW! customer with a WOW IPTV box asks how to get the equipment back to WOW! please advise them that they will be receiving a box to ship them back sometime before July 31, 2022

Third Party Payment centers are listed on the Astound website

Maryland Locations

Anne Arundel County
406 Headquarters Drive
Millersville, MD 21108
See map »

Anne Arundel County, Maryland Payment and Equipment returns information

Monday - Friday: 8:00am to 4:30pm ET

Closed between 12:00pm - 1:00pm

Saturday: Closed

Sunday: Closed

During Office Hours: Payments and Equipment Drop Offs only; No access to billing system.

After Hours Payment and Equipment Drop Boxes Available

Massachusetts Locations

Arlington
956 Massachusetts Avenue
Arlington, MA 02476
See map »

Massachusetts Equipment returns & swaps information