Local Office Information and Bill Payment Centers (All Brands)- Article no. 1806

Introduction


The following are normal business hours for these locations. For temporary changes, see the Outages / Reminders page


Do not use the addresses listed in this article for mailing payments. See Payment Mailing Address for the appropriate address


Please Note: All of the locations listed below are closed for these observed holidays:










A complete list of Local Offices and Payment Centers can be found on our website

Resolution Steps


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Auburn
1015 Lincoln Way
Auburn, CA 95603
See map »

Equipment Return Icon California Equipment returns & swaps information
    • Monday - Friday: 8:00am to 5:00pm PT

    • Saturday: Closed

  • Sunday: Closed
Concord
785 Oak Grove Rd, #M
Concord, CA 94518
See map »

Equipment Return Icon California Equipment returns & swaps information
    • Monday - Saturday: 9:00am to 6:00pm PT

  • Sunday: Closed
Daly City
336 Westlake Center
Daly City, CA 94015
See map »

Equipment Return Icon California Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm PT

    • Saturday: Closed

  • Sunday: Closed
Rocklin
2205 Sunset Blvd, Suite #201
Rocklin CA 95765
See map »

Equipment Return Icon California Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm PT

    • Saturday: 8:00am to 5:00pm PT

  • Sunday: Closed
San Mateo
2841 S El Camino Real
San Mateo, CA 94403
See map »

Equipment Return Icon California Equipment returns & swaps information
    • Tuesday - Saturday: 9:00am to 6:00pm PT

    • Sunday: Closed

  • Monday: Closed
West Sacramento
1031 Triangle Ct
West Sacramento, CA 95605
See map »

Equipment Return Icon California Equipment returns & swaps information
    • Monday - Friday: 8:00am to 5:00pm PT

    • Saturday: Closed

  • Sunday: Closed
Woodland
1861 E Gibson Road Gibson Plaza, Suite C
Woodland, CA 95776
See map »

Equipment Return Icon California Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm PT

    • Saturday: 8:00am to 5:00pm PT

  • Sunday: Closed
Washington, DC
3734 10th St, NE
Washington, DC 20017
See map »

Equipment Return Icon DC Equipment returns & swaps information
    • Monday - Friday: 8:00am to 6:00pm ET

    • Saturday: 8:00am to 2:00pm ET

  • Sunday: Closed
Washington, DC
5756 Georgia Avenue, NW
Washington, DC 20011
See map »
By Metro: Red, Green & Yellow lines at Metro Center – Georgia Avenue-Petworth, Fort Totten, and Takoma
By Bus: 70,79, E2, E3, E4, 52, 53 and 54

Equipment Return Icon DC Equipment returns & swaps information
    • Monday, Wednesday, Friday: 9:00am to 5:00pm ET

    • Tuesday: Closed

    • Thursday: Closed

    • Saturday: Closed

  • Sunday: Closed
Chicago
Bradley Place Business Center
2640 West Bradley Place
Chicago, IL 60618

See map »

Equipment Return Icon Illinois Equipment returns & swaps information
    • Monday, Tuesday, Friday: 9:00am to 5:00pm CT

    • Wednesday, Thursday: 9:00am to 7:00pm CT

    • Saturday: 9:00am to 1:00pm CT

  • Sunday: Closed


Third Party Payment centers are listed on the Astound website

Do not send customers from former WOW! areas to the local office to swap out equipment. It is not equipped for swaps at the moment

If a customer with a WOW IPTV box asks how to get the equipment back to WOW! please advise them that they will be receiving a box to ship them back sometime before July 31, 2022
Evansville
6600 Hank Ave
Evansville, IN 47715
See map »


Equipment Return Icon Indana Equipment returns & swaps information
    • Monday: Closed

    • Tuesday, Friday: 9:00am to 5:00pm CT

    • Wednesday, Thursday: 9:00am to 7:00pm CT

    • Saturday: 9:00am to 1:00pm CT

  • Sunday: Closed


An equipment drop box is now available for customers to drop off equipment (Not WoW IPTV boxes, as they must go back to WoW)

If a former WOW! customer with a WOW IPTV box asks how to get the equipment back to WOW! please advise them that they will be receiving a box to ship them back sometime before July 31, 2022

Third Party Payment centers are listed on the Astound website
Anne Arundel County
406 Headquarters Drive
Millersville, MD 21108
See map »


Equipment Return Icon Anne Arundel County, Maryland Payment and Equipment returns information
    • Monday - Friday: 8:00am to 4:30pm ET

    • Closed between 12:00pm - 1:00pm

    • Saturday: Closed

  • Sunday: Closed


During Office Hours: Payments and Equipment Drop Offs only; No access to billing system.

After Hours Payment and Equipment Drop Boxes Available
Arlington
956 Massachusetts Avenue
Arlington, MA 02476
See map »

Equipment Return Icon Massachusetts Equipment returns & swaps information
    • Monday, Wednesday, Friday: 9:00am to 5:00pm ET

    • Tuesday/Thursday: 9:00am to 7:00pm ET

    • Saturday: 9:00am to 1:00pm ET

  • Sunday: Closed
Framingham
518 Union Avenue
Framingham, MA 01702
See map »

Equipment Return Icon Massachusetts Equipment returns & swaps information
    • Monday- Friday: 9:00am to 5:00pm ET

    • (closed 1:00pm to 2:00pm) ET

    • Saturday: Closed

  • Sunday: Closed
Hyde Park
1224 Hyde Park Avenue
Hyde Park, MA 02136
See map »

Equipment Return Icon Massachusetts Equipment returns & swaps information
    • Monday- Friday: 9:00am to 5:00pm ET

    • (closed 1:00pm to 2:00pm) ET

    • Saturday: Closed

  • Sunday: Closed
Manhattan
593 3rd Avenue (Near 39th Street)
New York, NY 10016

Permanently closed
Queens
33-16 Woodside Avenue
Long Island City, NY 11101
See map »

Equipment Return Icon New York Equipment returns & swaps information
    • Monday- Friday: 9:00am to 6:00pm ET

    • Saturday: Closed

  • Sunday: Closed
Canby
353 NW 2nd Ave
Canby, OR 97013
See map »

Equipment Return Icon Oregon Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm PT

    • (closed 1:00pm to 2:00pm) PT

    • Saturday: Closed

  • Sunday: Closed
Depoe Bay
646 US-101
Depoe Bay, OR 97341
See map »

Equipment Return Icon Oregon Equipment returns & swaps information
    • Monday – Friday: 10:00am to 4:00pm PT

    • (closed 1:00pm to 2:00pm) PT

    • Saturday: Closed

  • Sunday: Closed
Sandy
36653 US-26
Sandy, OR 97055
See map »

Equipment Return Icon Oregon Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm PT

    • (closed 1:00pm to 2:00pm) PT

    • Saturday: Closed

  • Sunday: Closed
Sheridan
430 S Bridge St
Sheridan, OR 97378
See map »

Equipment Return Icon Oregon Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm PT

      • (closed 1:00pm to 2:00pm) PT

    • Saturday: 9:00am to 5:00pm

      • (closed 1:00pm to 2:00pm) PT

  • Sunday: Closed
Stayton
281 N 3rd Ave
Stayton, OR 97383
See map »

Equipment Return Icon Oregon Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm PT

    • Saturday: Closed

  • Sunday: Closed
Waldport
385 NE Alsea Hwy #6
Waldport, OR 97394
See map »

Equipment Return Icon Oregon Equipment returns & swaps information
    • Monday - Friday: 8:00am to 5:00pm PT

    • (closed 1:00pm to 2:00pm) PT

    • Saturday: Closed

  • Sunday: Closed
Woodburn
635 Ray J Glatt Circle B
Woodburn, OR 97071
See map »

Equipment Return Icon Oregon Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm PT

    • Saturday: 9:00am - 5:00pm, closed 1:00pm - 2:00pm PT

  • Sunday: Closed
Lehigh Valley
2124 Avenue C
Bethlehem, PA 18017

See map »

Equipment Return Icon Pennsylvania Equipment returns & swaps information
    • Monday - Friday: 8:30am to 5:00pm ET

    • Saturday: 8:00am to 2:00pm ET

    • Sunday: Closed

    • Payment center dropbox payments are applied within 2 business days


Third Party Payment centers
       are listed on the 
Astound website
Pittston
1864 N. Township Blvd
Pittston, PA 18640
(In the Pittston Plaza, near the old K-Mart, next to T-Mobile)

See map »

Equipment Return Icon Pennsylvania returns & swaps information
    • Monday: Closed

    • Tuesday - Saturday: 8:30am to 5:00pm ET

    • (closed 1:00pm to 2:00pm) ET

    • Sunday: Closed

  • Payment dropbox payments are applied within 2 business days
Philadelphia
We do not have any Offices open to the public in this area
Austin
911 W Anderson Lane Suite 123
Austin, TX 78757
Closed as of April 1, 2022
Austin
1100 E Howard Lane, Bldg 6
Austin, TX 78753

See map »

Equipment Return Icon Texas Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm CT

    • Saturday: Closed

  • Sunday: Closed
Belton
7595 W US Hwy 190 Service Rd
Belton, TX 76513
See map »

Equipment Return Icon Texas Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm CT

    • Saturday: Closed

  • Sunday: Closed
Brownwood
500 Fisk Avenue
Brownwood, Texas 76801
See map »

Equipment Return Icon Texas Equipment returns & swaps information
    • Monday - Friday: 8:00am to 5:00pm CT

    • Saturday: Closed

  • Sunday: Closed
Corpus Christi
6441 Saratoga Blvd
Corpus Christi, TX 78414
See map »

Equipment Return Icon Texas Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm CT

    • Saturday: Closed

  • Sunday: Closed
Dallas (Lewisville)
500 Tittle Rd Suite 400
Lewisville, TX 75056
See map »
(Additional directions)

Equipment Return Icon Texas Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm CT

    • Saturday: Closed

  • Sunday: Closed
Houston, TX Location (formerly enTouch)
5777 Sienna Pkwy, Suite 200
Missouri City, TX 77459


See map »

Equipment Return Icon Texas Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm CT

    • Saturday: Closed

  • Sunday: Closed
Midland
3001 W. Cuthbert Ave
Midland, TX 79701
See map »

Equipment Return Icon Texas Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm CT

    • Saturday: Closed

  • Sunday: Closed
Odessa
2401 E I-20 Service Rd
Odessa, TX 79766
See map »
(Additional directions)

Equipment Return Icon Texas Equipment returns & swaps information
    • Monday - Wednesday: 9:00am to 6:00pm CT

    • Thursday: 10:00am to 6:00pm CT

    • Friday: 9:00am to 6:00pm CT

    • Saturday: Closed

  • Sunday: Closed
San Antonio
6480 N. New Braunfels Ave
San Antonio, TX 78209
(Located in Sunset Ridge Shopping Center)
See map »

Equipment Return Icon Texas Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm CT

    • Saturday: Closed

  • Sunday: Closed
San Marcos
401 Carlson Circle
San Marcos, TX 78666
See map »
(Additional directions)

Equipment Return Icon Texas Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm CT

    • Saturday: Closed

  • Sunday: Closed
Temple
5 Meadowbrook Dr, Suite B
Temple TX 76502
Closed as of April 29, 2022 (see Belton location)
Waco
7200 Imperial Dr
Waco, TX 76712
See map »

Equipment Return Icon Texas Equipment returns & swaps information
    • Monday - Friday: 9:00am to 6:00pm CT

    • Saturday: Closed

  • Sunday: Closed

Article ID: 286
Created: February 2, 2024
Last Updated: February 14, 2024
Author: [shekhar.bhanot@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=286