shekhar-retail@teamhgs.com

Introduction Ethernet Overhead Ethernet is how we have delivered Internet service since Dial-up accounts. Ethernet connectivity is frequently referred to as 10/100 or 10/100/1000 Ethernet. These numbers indicate speed limits that Ethernet has... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Visit our website for Internet Speed FAQs Read More

Resolution Steps   DC Metro, Illinois, Massachusetts, New York and Pennsylvania Nationwide Dial-Up Coverage Our Dial-Up customers have access to over 800 numbers, across 42 states, including the top 65 Metropolitan areas across the country ... Read More

Resolution Steps   We proactively manage our network to ensure both service availability and performance are maximized In order to support the recently launched new speed initiatives and future product initiatives we completed some... Read More

Introduction Checking Rate Centers in ICOMS    Go to the Serviceable Status [SS] page in ICOMS   The Rate Center is listed in the middle of the screen next to RC  Use Telcodata.us to compare the rate center of the phone number  ... Read More

Resolution Steps Resale Phone Features Read More

Resolution Steps Call Waiting Fax Ring allows customers with Distinctive Ring and Call Waiting to manage incoming calls  Suppresses Call Waiting for incoming calls based upon which number is called  When active, calls will not forwardÂ... Read More

Introduction Authenticate 2 Security Questions OR the CPNI PIN and one (1) Security Question before discussing or changing any applicable CPNI and PII-protected information; customers cannot opt-out of CPNI verificationWhen adding / changing... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Dial 111 from your home phone; a toll-free automated system announces your phone number Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction This information is for Massachusetts customers only Resolution Steps   Telephone companies operating in Massachusetts are required to provide... Read More