shekhar-retail@teamhgs.com

Introduction   Always enter Payment Arrangements using BOLT Do not use ICOMS unless BOLT is down   Do not enter a Promise to Pay to cancel a non-pay work order in order to place a Transfer order No Payment Arrangements for the Following... Read More

Introduction  Astound phone customers requesting to port their number to another landline or cell phone carrier must place an order with the company they want service with  When our company receives the order, the Port Out team enters a... Read More

Introduction Work from Home Agents (internal agents only): instructions for Credit Card Payments Astound grants internal agents (this does not apply to outsource partners) the ability to input and process credit card payments  ... Read More

  Resolution Steps Create an ICOMS Service Change [UD] with work order type Schdl TechVisit On the One Time Charge Screen [OT] screen, add RDSWPMD   On the Work Order Scheduling [SW] screen, schedule in the first available quota after... Read More

Introduction Rarely, credit / debit card information is placed on an MOP screen in error Example:  Mr. Jones' credit card information was entered on Mr. Smith's account  Important: if the card was used to make an account payment, itÂ... Read More

Introduction Expand All | Collapse All   Use your resources before entering a Service Now ticket  Service Now tickets should be placed if there is a billing dispute for Metered Data Usage that cannot be explained or can be identified... Read More

Introduction Work from Home Agents (internal agents only): instructions for Credit Card Payments Astound grants internal agents (this does not apply to outsource partners) the ability to input and process credit card payments while assigning... Read More

Introduction Identifying the PPV Order Method (only available in ICOMS) Click on a PPV and press the Select button for additional information only found in ICOMS Ord Src (Order Source): PPV ordering method I:    impulse (via remote... Read More

  Resolution Steps Pulling calls in Alvaria Chats in ASAPP Entering Call / Chat into BPA   Read More

  Resolution Steps Entering Addresses into ICOMS or BOLT Postal Service abbreviations   Read More