Reviewing Pay Per View Purchases Article no. 1194

Introduction

Identifying the PPV Order Method (only available in ICOMS)

Click on a PPV and press the Select button for additional information only found in ICOMS

• Ord Src (Order Source): PPV ordering method

  • I:    impulse (via remote control)
  • C:  CSR ordered / ordered via MyAstound
  • A:  ANI (via phone)
  • P:  PKG (ordered as part of a package)
  • R:  IVR (via the IVR)
     
• Pch Sts (Purchase Status): PPV billing status
   
  • B:  PPV has been billed
  • C:  PPV canceled and won't be billed
  • A:  PPV adjustment issued
  • b:   PPV ordered but not yet billed

Resolution Steps

BOLT Information: PPV Tab

• Title: PPV Title
   
• Number: PPV billing system identifier
   
• Date / Time: date and time PPV officially starts
  
  • Note: this is notwhen the PPV was ordered; that information is not available in ICOMS or BOLT
     
• Equip Type:  converter model
   
• Serial No.: converter / cable card serial number
   
• Amt. Charged:  original purchase price of the PPV
   
• Adjustment: any credits given against the Amt. Charged
   
• New Rate: Amt. Charged - Adjustment = New Rate

ICOMS Information: PPV Menu Bar | PPV Order History

• Title: PPV Title
   
• Show Number: PPV billing system identifier
   
• Transaction Date / Time:  date and time PPV was processed for billing
   
  • Note: this is not when the PPV was ordered; that information is not available in ICOMS or BOLT
     
• Event Start Date / Time: date and time the PPV officially started
   
• Amount Charged:
   
  • Dollar Amount Present: cost of PPV charged to account
  • Field is Blank: credit has already been applied to the account
  • Negative Amount: credit exceeding the cost of PPV has been applied
  • Item Number: converter model
  • S/N: converter / cable card serial number