shekhar-retail@teamhgs.com

Resolution Steps Call Logs are a required element in MyRCN Account details, Phone Service and the Ultra Feature Pack  Call Logs allow users to see current call detail on their MyRCN account, both online and mobile  Calls for theÂ... Read More

Resolution Steps Email surveys are sent to randomly selected customers after an interaction to ensure quality service, excellent products and excellent customer service  Outside research companies are contracted conducting brand surveys... Read More

Resolution Steps All Massachusetts Sales Contractors have company badges and wear shirts with our company's logo Flex Direct   GSS Communications   ARK Telecom   CRC Media Solutions   CP's United Inc.   Morning... Read More

Resolution Steps Call routing does not facilitate inbound transfers to specific employees within the Call Center Personal calls can not be directed to employees  In case of an emergency, please contact the Control Desk Read More

Resolution Steps PCI Breach Reporting Employees are our first line of defense in protecting customer information. For this reason it is important for all of us to know the process for reporting PCI violations. If you personally see, or suspect any... Read More