shekhar-retail@teamhgs.com

Introduction Chicago Cable and Telephone Ordinance credit requests are processed and automatically applied to the account within 2 billing cycles: Chicago Local Market Support notes BOLT when credit is issued   Customer can request credit for... Read More

Introduction For Digital West customers, send an email to support@digitalwest.com and include the following information:  Contact Name  Daytime contact number  Details of the request New Install or Additional Outlet Requests ForÂ... Read More

  Resolution Steps   Attempt to answer customer questions and resolve issues independently   Review the bill, account notes and BOLT history   Review Bill Insert/Rate Increase Letters section Examples of Bill Messages/Inserts include: ... Read More

Introduction Authenticate two (2) Security Questions OR the CPNI PIN and one (1) security question before discussing or changing any applicable CPNI and PII-protected information; customers cannot opt-out of CPNI verificationBill Copy Request... Read More

over 2 years ago | Article no. 1206 Introduction For Digital West customers, send an email to support@digitalwest.com and include the following information:  Contact Name  Daytime contact number  Details of the request ... Read More

Introduction DOG TV is the first channel created exclusively for dogs Available in DC Metro, IL, MA, NY and PA only  Must subscribe to our company's Digital TV  Available as SVOD (Subscription Video on Demand) service for anÂ... Read More

Resolution Steps YES Network and YES HD is an exclusive Regional Sports Network for New York customers  These channels broadcast live NY Yankees (MLB) and Brooklyn Nets (NBA) games New York - Preferred TV tier SD Channel 372, HDÂ... Read More

Self-Service Support Alert: this article is available for customer self-service on help.astound.com Introduction   Broadcast TV Surcharge: Recovery of a portion of the rapidly increasing costs charged by local broadcast TV stations for carriage... Read More

Introduction About CAN TV CAN TV is a nonprofit organization that administers local public access cable channels that are non-commercial and 98% local, that gives every Chicagoan a voice on cable television CAN TV providesÂ... Read More

  Resolution Steps These are some guidelines for identifying Fiber To The Home or FTTH customersThe Customer Flashes [CF] screen for a Fiber To The Home customer says either ***RETAIL UNIT*** or ***BULK UNIT*** or ***GPON***The Serviceable Status... Read More