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Modem in Init(d) Status- Article no. 1266

Estimated Reading Time: < 1 Minute
444  shekhar-retail@teamhgs.com February 27, 2024  Data Troubleshooting 0

 

Resolution Steps


Note: init(d) is not the same as online(d)

  • Access Merlin through BOLT; bring up the customer's modem
     
  • Look for any indication (red) of an outage on the UBR 
     
  • Click the Reboot button for the modem
     
  • Have the customer release/renew their IP
     
  • The init(d) status should be resolved

 
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Modem in Init(d) Status- Article no. 1266
Estimated Reading Time: < 1 Minute  shekhar-retail@teamhgs.com February 27, 2024 0

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