Modem in Init(d) Status- Article no. 1266

Resolution Steps

Note: init(d) is not the same as online(d)

• Access Merlin through BOLT; bring up the customer's modem
   
• Look for any indication (red) of an outage on the UBR 
   
• Click the Reboot button for the modem
   
• Have the customer release/renew their IP
   
• The init(d) status should be resolved

Article ID: 444
Created: February 27, 2024
Last Updated: February 27, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=444