Introduction With the enTouch migration, there are some changes to customer taxation with the conversion from MACC to ICOMS Generally these are tax rule interpretation changes; this does not mean the prior taxation was incorrect Resolution... Read More

Introduction Some customers at enTouch (site 44 Co 93) were inadvertently receiving data service at no charge You may notice some accounts that were brought over without a billable service code on the account When speaking to a enTouch... Read More

Introduction Customers sometimes request a separate statement for a specific reason: This is not something we typically offer  They may want data service billed separately because their employer is paying for their service at home  If this is... Read More

Self-Service Support Alert: this article is available for customers on help.wavehome.com Introduction Qualifying customers must go to their local store or contact their city government to start the process, depending on the area There are no... Read More

Introduction In extremely rare occasions, credit / debit card information is placed on an MOP screen in error Example:  Mr. Jones's credit card information was placed on Mr. Smith's account If a customer used the credit... Read More

Introduction Rarely, credit / debit card information is placed on an MOP screen in error Example:  Mr. Jones' credit card information was entered on Mr. Smith's account  Important: if the card was used to make an account payment, itÂ... Read More

Resolution Steps Expand All | Collapse All Pay Online in the My.DigitalWest Customer Center After customer receives their first bill with new account number and PIN, create account in the My.DigitalWest Customer Center to pay bills Register... Read More

Resolution Steps Understanding Your Bill for San Luis Obispo, Los Angeles and San Jose, CA (Site 48 Co. 29) Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps For a description of taxes and fees found on the bill, including state-specific information, please see https://www.astound.com/support... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps     Broadcast TV Surcharge: Recovery of a portion of the rapidly increasing costs charged by local broadcast TV stations for carriage... Read More