Resolution Steps For a description of taxes and fees found on the bill, please see https://www.astound.com/business/legal-disclosures/taxes/   Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction For a description of taxes and fees found on the bill, including state specific information, please see https://www.astound.com/support/billing... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Set up, access and maintain your MyGrande account at https://account.mygrande.com/login   With MyGrande, you can View a copy of the... Read More

Resolution Steps DC Metro, IL, MA, NY and PA Handwritten LedgerGrande TX Handwritten LedgerenTouch TX Handwritten LedgerCA, OR and WA Handwritten Ledger   Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps How Can I Change my Services? For service changes, please chat with a representative or contact us Can I Get Service at my New Home?... Read More

Self-Service Support Alert: this article is available for customer self-service on help.astound.com Resolution Steps Astound Broadband Powered by enTouch  Astound Broadband Powered by Grande  Astound Broadband Powered by RCN  Astound... Read More

Self-Service Support Alert: this article is available for customer self-service on help.astound.com Introduction   Broadcast TV Surcharge: Recovery of a portion of the rapidly increasing costs charged by local broadcast TV stations for carriage... Read More

Introduction Business Rules: Customer must be current to change their bill date  Changing a bill date usually causes prorates The due date may change because days in the month varies  Bills are due 28 days after the Stmt Date in IllinoisÂ... Read More

Introduction Lifeline is a program designed to assist qualified low-income individuals pay the monthly cost of basic telephone service: Reduces basic monthly rate by $5.25 (does not include cost of additional features or unlimited long... Read More

Introduction Important Points to Remember!  Never change a payment due by date for a past-due customer to avoid suspension of service  Accounts must be current before changing the due date  Pending status statements (P/IN, P/DS)Â... Read More