Introduction Always use BOLT when deleting a payment  BOLT stamps notes on the Summary Tab with the user, date, time with text indicating the payment was deleted with the post date, amount and MOP   When the deleted payment cancelled... Read More

Resolution Steps   Click on the Outgoing Postal Mail Queue in RT at a Glance Select a Bill Copy Request Case from the list Scroll down to the case Comments for the bill copy request information Sign in to Billview, enter the ICOMS siteÂ... Read More

Introduction Use the steps below to move an entire service category from one customer billing statement to another Use Merge Billing Statements to combine or merge all billing statements into one statement Resolution Steps   From... Read More

Resolution Steps Expand All | Collapse All Use this chart to schedule line of business installations when taking a deposit Please be aware that if the customer is Porting a Telephone number from another company, Port-Out Scheduling overridesÂ... Read More

Resolution Steps With Layer 42 customers, we are not to assist them with their billing/account inquiries at this time. Any question asked should be forwarded to billing@layer42.com AGAIN – UNDER NO CIRCUMSTANCE ARE YOU TO DISCUSS A LAYER 42... Read More

Introduction Use extreme caution when handling sensitive customer information With identity theft so prevalent, we make every effort to ensure a customer's personal information is not compromised Resolution Steps Please adhere to... Read More

Self-Service Support Alert: this article is available for customers on help.wavehome.com Resolution Steps Set up, access and maintain your MyWave account at https://my.wavebroadband.com/login With MyWave, you can View a copy of the bill ... Read More

Resolution Steps Set up, access and maintain your MyenTouch account at https://my.entouch.net/login   With MyenTouch, you can View a copy of the bill (past and present)  Setup and manage paperless billing  Make a payment  Setup... Read More

Self-Service Support Alert: this article is available for customers on help.mygrande.com Resolution Steps Expand All | Collapse All Pay Online in the MyGrande Customer Center Use the MyGrande Customer Center to pay your bill  Register to... Read More

Introduction Customer Care Agents handle all call billing disputes If a customer subscribes to another carrier for Regional / LD / International, they must contact that carrier for credit Resolution Steps Local, Regional and Long Distance Call... Read More