Introduction When a payment center is closed for unforeseen events: Any payment center drop box payments are applied by next business day Important Notes: IVR balance updates the next business day after the payment has processed ... Read More

Introduction Expand All | Collapse All   Use your resources before entering a Service Now ticket  Service Now tickets should be placed if there is a billing dispute for Metered Data Usage that cannot be explained or can be identified... Read More

Introduction Business Rules: Authenticate two (2) Security Questions OR the CPNI PIN and one (1) security question before discussing or changing any applicable CPNI and PII-protected information; customers cannot opt-out of CPNI verification  If... Read More

Introduction This online database helps you see if an unknown address is serviceable, to get an apartment or house number corrected, or to add a roommate account to an address. Please note: Not compatible with Internet Explorer. Google Chrome orÂ... Read More

Resolution Steps DC Metro, IL, MA, NY and PA Handwritten LedgerGrande TX Handwritten LedgerenTouch TX Handwritten LedgerCA, OR and WA Handwritten Ledger   Read More

Introduction To ensure successful paperless billing setup, an account must have: An active Selfcare account    A valid preferred email address Important Notes for Bill Handling:   Authenticate 2 Security Questions OR the CPNI PIN and... Read More

Introduction Work from Home Agents (internal agents only): instructions for Credit Card Payments Astound grants internal agents (this does not apply to outsource partners) the ability to input and process credit card payments while assigning... Read More

Introduction enTouch Houston, TX CSG Deposit Reversals May 2022 Deposits paid in CSG prior to March 26, 2021 billing conversion are refunded Final accounts completed processing on May 5, 2022, appearing on the General Ledger asÂ... Read More

Introduction Mobile Phone: A credit check is not required for mobile; if a customer fails credit for other services, it does not impact mobile service or mobile credit limits at this time To determine when a credit check and deposit is required,... Read More

Introduction The Alvaria system is your time punch that must be completed prior to starting any other systems or engaging in any other work Log into the Alvaria system at the beginning of your shift before engaging in any other tasks ... Read More