Introduction   ICOMS automatically places charges on the account for all unreturned equipment during nightly processing on the day of disconnect Equipment charges are removed from the account automatically during nightly processing on... Read More

Introduction MAC addresses and Serial Numbers are found on each piece of equipment  They are usually found on the back or bottom of the device, on what looks like a bar code  When an incorrect MAC address or Serial Number is entered... Read More

Introduction Special Note for Site Bulk Standardization, customers with data, use codes: Modem Service: NMDMSVC   Dynamic IP: NDYNIP1   Video only bulk customers upgrading to Retail Data services can get All In promotions that... Read More

Introduction Special Note for Site Bulk Standardization, customers with data, use codes: Modem Service: NMDMSVC   Dynamic IP: NDYNIP1   Video only bulk customers upgrading to Retail Data services can get All In promotions that... Read More

Introduction For Digital West customers, send an email to support@digitalwest.net and include the following information:  Contact Name  Daytime contact number  Details of the request Active Account  Front line agents DO NOT remove... Read More

 months ago | Article no. 1456 Introduction Before suggesting an equipment return label, let customers know they can return their equipment to the local office at their convenience We provide free equipment return labels for equipment... Read More

Introduction The following are normal business hours for these locations. For temporary changes, see the Outages / Reminders pageDo not use the addresses listed in this article for mailing payments. See Payment Mailing Address for the... Read More

Article no. 3053 Resolution Steps Unreturned Equipment Costs - All Markets Read More

Introduction This feature is only available to customers in former RCN areas through MyRCN / MyAstound. Resolution Steps Expand All | Collapse All MyRCN Voice Mail Access and Features: You can also retrieve voice mail messages online... Read More

Introduction Sports Package Refund Information Removing a Sports Package service code does not generate a credit When a Sports Package is cancelled, a customer is ineligible for any refunds (prorated or otherwise) Exceptions are at aÂ... Read More