Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Broadcast TV Surcharge: Recovery of a portion of the rapidly increasing costs charged by local broadcast TV stations for carriage rights ... Read More

Introduction Merging multiple bills from the same account into one single billing statement   Important To combine multiple accounts at the same address, see Account Ownership Change Verify the account has a current balance prior to... Read More

Self-Service Support Alert: this article is available for customers on help.wavehome.com Resolution Steps Expand All | Collapse All Pay Online in the MyWave Customer Center Use the MyWave Customer Center  to pay your bill Register to... Read More

  Resolution Steps Expand All | Collapse All Pay Online in the enTouch Customer Center Use the enTouch Customer Center to register and pay your bill  Register for autopay and paperless billing  Residential  Business  Here, you can set... Read More

Introduction Promo Roll Freeze: All Markets Customers who have a promotional rate rolling to next year pricing from 2/14/2023 - 4/30/2023 have a promo freeze code added to their accounts Beginning 6/1/2023 through 10/1/2023,... Read More

Introduction Work from Home Agents (internal agents only): instructions for Credit Card Payments Astound grants internal agents (this does not apply to outsource partners) the ability to input and process credit card payments while assigning... Read More

Introduction   Please Note: It may take 24 - 48 hours for a VOD order to show on an account Resolution Steps Expand All | Collapse All ICOMS Customer Sub Accounts [SB] screen  Click All Acct Activity on the left  Activity Date/Time... Read More

Introduction The Bank Routing Number is a 9-digit identifier assigned to the bank by the Registrar of Routing Numbers. It is found before the account number on a check. Resolution Steps If Bank Routing Number is Unavailable in BOLT   Click... Read More

Resolution Steps     Attempt to answer customer questions and resolve issues independently   Review the bill, account notes and BOLT history   Review Bill Insert/Rate Increase Letters section Examples of Bill Messages/Inserts... Read More

Introduction The Television Protection Act (TVPA) law requires us to state the total monthly amount for all video charges to all new / existing residential customers  For all new sales, all changes of service, downgrades /Â... Read More