Introduction Taxes vary from state to state and city to city - not only in the type of taxes charged but also the services subject to a tax As a company, we follow all standards set forth by federal, state and local governments  For anÂ... Read More

Resolution Steps Expand All | Collapse All Prorates Prorates are a portion of the full Monthly Recurring Charge (MRC)  For every prorate, there is a completed corresponding work order    When adding, removing or disconnecting... Read More

Introduction No longer actively offeredGrandfathered for existing customers Resolution Steps Active Military Discounts - Does Not Apply to Bundled Promotions  Pick 1 Service (internet or alarm) Get 10% off monthly  Take Any 2 Services ... Read More

Introduction Business Rules: Authenticate two (2) Security Questions OR the CPNI PIN and one (1) security question before discussing or changing any applicable CPNI and PII-protected information; customers cannot opt-out of CPNI verification  If... Read More

Introduction Authenticate two (2) Security Questions OR the CPNI PIN and one (1) security question before discussing or changing any applicable CPNI and PII-protected information; customers cannot opt-out of CPNI verificationBill Copy Request... Read More

Introduction Authenticate two (2) Security Questions OR the CPNI PIN and one (1) security question before discussing or changing any applicable CPNI and PII-protected information; customers cannot opt-out of CPNI verificationUsage and Restrictions ... Read More

Introduction At this time only Customer Care management has access to enable International Calling, International Roaming and / or Domestic Roaming for mobile lines in Reach CentralPlease see a member of management when a mobile customer in good... Read More

Introduction For Digital West customers, send an email to support@digitalwest.com and include the following information:  Contact Name  Daytime contact number  Details of the request Restore service when account was disconnected in... Read More

Introduction If account is in jeopardy of being shut off in the next 5 days due to the missing payment  place a payment arrangement on the account while the missing payment is located to avoid suspension Resolution Steps Expand All | Collapse... Read More

Introduction This online database helps you see if an unknown address is serviceable, to get an apartment or house number corrected, or to add a roommate account to an address. Please note: Not compatible with Internet Explorer. Google Chrome orÂ... Read More