Introduction Special Information: Tax exempt status does not apply to surcharges. Customers are still responsible for surcharges Bulk customers are not charged taxes on bulk services; taxes display until the account is installed DoÂ... Read More

Introduction Follow these quick tips for basic billing information in BOLT Resolution Steps Balance Due General Ledger tab: Account aging area displays charges in each bucket (current, 1-30 days, etc.)   Collections tab: Account aging area... Read More

Self-Service Support Alert: this article is available for customer self-service on help.astound.com Resolution Steps Expand All | Collapse All Pay and Manage AutoPay with MyRCN Register to create an account, then use the MyRCN toÂ... Read More

Introduction A statement is not received in these instances:   Disconnected accounts with a zero-dollar balance  Use Billing Ledger for Creating a Customer Statement for proof of payment requests on a final bill  Active account with a... Read More

Introduction $5 discount available in California, DC Metro, Illinois, Indiana, Massachusetts, New York, Oregon, Pennsylvania and Washington $10 discount available in Texas (both Grande and enTouch, TX) $10 discount available toÂ... Read More

Introduction SimpleBills is a service in Texas - unrelated to our company - that manages utility bills for people who use their service SimpleBills retrieves all utility invoices from the utility providers and users are sent one bill with one... Read More

Introduction Refunds of all types post to the General Ledger within 17 days after ALL of the following occur:  Account is totally disconnected  All adjustments are posted  All equipment is returned  Refunds are issued to... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer toÂ... Read More

Introduction Please Note: WOW TV+ boxes are IPTV boxes; they should not be confused with WOW Ultra Boxes! Customers should NOT be returning Ultra boxes to WOW; only WOW IPTV boxes.   Resolution Steps On Tuesday, 6/28/2022, former WOW... Read More

Self-Service Support Alert: this article is available for customer self-service on help.astound.com Introduction When an IPTV box is in standby mode (screensaver) it may go out of this mode due to a power surge to the home or when an Emergency... Read More