Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Check all connections and make sure they are finger-tight If a cable won't connect when attempting to tighten, you may need to... Read More

Expand All | Collapse All  Connecting your IPTV box to your HDTV HDMI needed  Connecting to your network Go to TiVo Home | arrow left to Menu | Settings | Device Settings Select Network & Internet Turn the toggle forÂ... Read More

about 1 month ago | Article no. 1590 Resolution Steps   Expand All | Collapse All Verify the Serial Number  / TSN Number Balance hit Please be aware: Sending a balance hit on an account with Digital Phone will reboot the EMTA.... Read More

Introduction Verify the Serial Number / TSN  on the back / bottom of the equipment with the number on the account. If the TiVo TSN Does Not Match ICOMS/BOLT,  click hereSee the steps below to find the numbers in the account.   ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps   Expand All | Collapse All    PYXIX (eStream4K) - IPTV From Home left arrow to Menu, go to Settings then Device Settings,Â... Read More

IPTV Tab In Merlin 6 months ago | Article no. 9270 Introduction The IPTV Tab in Merlin can show you the diagnostics of an IPTV box in question  These areas of the IPTV tab should be considered when troubleshooting  Resolution Steps  ... Read More

Introduction Descriptive Video (DVS) is an audio service provided for those who are blind or visually impaired  The 21st Century Communications and Video Accessibility Act of 2010 reinstates the FCC's involvement in providing rules... Read More

Introduction   Eligibility Requirements TiVo Voice Remotes are given with newly-installed TiVo 6 Tuners and Minis with Experience 4  TiVo Voice Remotes work with all TiVos. Voice capability only works on Experience 4 TiVos  See the TiVo... Read More

Introduction Webtools Error Message: [22005] Multiple customers exist for the same email addressUse these steps when: A customer registered on TiVo's website swaps their TiVo, and the new TiVo does not show on their TiVo online... Read More

Introduction Webtools Error Message: [22005] Multiple customers exist for the same email addressUse these steps when: A customer registered on TiVo's website swaps their TiVo, and the new TiVo does not show on their TiVo online account... Read More