Introduction Toon Goggles is an on-demand entertainment service for children that offers animated cartoons, live-action shows, games and music worldwide Not available in CA, OR and WA  Only available on HDUI Menus Resolution Steps TiVosÂ... Read More

Introduction Note:  Amazon Prime Video app (v2) begins rolling out on August 3, 2022 and completes August 9, 2022  Performance issues on the Series 5 platform were identified, causing the app to freeze  Amazon is disabling the Episode... Read More

Introduction IPTV broadcasts need to be received, encoded and delivered via IP which takes a few more seconds to complete than older traditional cable set top boxes.  Please note, this is no different than other MSO's that use the same... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps This is a network / internet connection error  Follow the steps in IPTV - Cannot Connect to Network / C210 Read More

Verify the Serial Number  / TSN Number  Verify customer subscribes to channel in question  Verify correct service codes are on account  Verify show is scheduled to air and listed in guide information  Balance the account  Verify the... Read More

Reason: Channel list not populated     Resolution Steps Verify the Serial Number  / TSN Number  Verify customer subscribes to the channel and tier of service  Send a Refresh hit in BOLT  If the issue persists, click the Create Work Order... Read More

Resolution Steps Verify the Serial Number  / TSN Number  Ensure the power source of the box is plugged into has power  If the light in front of the box is red, press any button on the remote to wake it up   Power cycle the IPTV... Read More

Resolution Steps Verify the Serial Number  / TSN Number  Ensure the box is not plugged into an outlet that is controlled by a wall switch  Power cycle the IPTV boxImportant: follow power cycling steps carefully; each box is power cycled... Read More

Resolution Steps Verify the Serial Number  / TSN Number  Power cycle the IPTV boxImportant: follow power cycling steps carefully; each box is power cycled differently  Unplug the HDMI cable, switch ends and reconnect to the TV and IPTV box Â... Read More

Resolution Steps Verify the Serial Number  / TSN Number  Power cycle the IPTV boxImportant: follow power cycling steps carefully; each box is power cycled differently  If the issue persists, click the Create Work Order or Technical Case... Read More