Introduction While watching live TV or recorded show, QuickView lets you see what else is playing now or coming up without missing the action on the show you’re watching  QuickView panels appear over the video you are watching   ... Read More

  Resolution Steps A small number of Residential customers DC Metro, Illinois and Massachusetts with our first generation IPTV box (Amino) will soon receive a free equipment upgrade notification (see last bullet)  New IPTV equipmentÂ... Read More

Introduction   IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device   Just like a laptop, gaming system, or other device, IPTV needs a good connection to... Read More

Resolution Steps   IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device   Just like a laptop, gaming system, or other device, IPTV needs a good connection to... Read More

Explanation:Customer is unable to access / load an App on the TiVo You can also view a list of the most Popular Apps Available on Our Equipment   Resolution Steps Expand All | Collapse All TiVo Verify the Serial Number  / TSN Number ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Important:   To see Favorite Channels on a TiVo Mini, first add them to the Four or Six Tuner TiVo in the home  There is no... Read More

Introduction   The box is out of home. Specifically, the box has been removed from the  customer's network and account and is trying to be used on another account /  network   Advise the customer that the box does not detect the... Read More

Introduction Warning: this should only be used as a last resort for troubleshooting; when an IPTV Box defaults to factory settings, all settings made previously by the customer are removed.This includes, but is not limited to:  Google accountÂ... Read More

Introduction If your IPTV device is off by an hour, it may be set to the wrong Time Zone. The following Time zones are used in our Astound areas: CA, OR, WA - Pacific Time TX, IL, IN - Central Time DC, IL, MA, NY, PA - Eastern... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer toÂ... Read More