Introduction These are Generic Player Failure errors.       Resolution Steps Reboot the IPTV box through Merlin  If you are unable to reboot through Merlin, follow power cycling steps  If the issue persists, click the Create Work... Read More

Introduction Customers might see this when the box is taking an upgrade but fails due to not enough storage space available  If customers see this, they likely have many apps downloaded and installed (above and beyond what are on the devices from... Read More

Introduction Start Over: the ability to play a show from the beginning while it is still airing, up to the end of the show stream according to the Guide data  Catch Up: the ability to play a show after it airs within a certain availability... Read More

Introduction Screen Reader and Talking Guide are audio services for visually impaired customers   Screen Reader (a.k.a. "TalkBack") speaks out the content of a page to a visually impaired user.  As you scroll through options on the page,... Read More

Self-Service Support Alert:  this article is available for customer self-service on help.astound.com Introduction YouTube is a video sharing website where you can watch, upload and share videos YouTube videos are not stored on the TiVo, andÂ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction With Netflix on your TiVo, you can enjoy a wide selection of Netflix movies and TV episodes from Netflix right to your TiVo® box! Eligibility... Read More

Introduction For basic troubleshooting (won't load, cannot find, will not play back, etc.), see Troubleshooting an App on TiVo   Resolution Steps   Expand All | Collapse All    Music Choice App on TiVo is Free!   Music Choice app on TiVo... Read More

Introduction Pandora is personalized internet radio designed to help you discover new music you'll love and enjoy music you already know Pandora's free version offers 40 hours of ad-supported music per month;  Pandora... Read More

Self-Service Support Alert:  this article is available for customer self-service on help.astound.com Introduction iHeartRadio is an Internet radio app that provides access to thousands of real radio stations covering Pop, Country, Hip-Hop... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction HSN Shop by Remote Application allows users to use the TiVo remote control to purchase recently-aired products while streaming HSN Channel on TVs... Read More