Self-Service Support Alert: this article is available for customers on help.astound.com Introduction A Force Connect renews the TiVo's network connection for Guide Data, OnePass scheduling, Apps and VOD Force Connect may take up... Read More
Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps 4 Tuners, 2 Tuners, Single Tuners,  and Minis on TiVo Experience 3 Go to TiVo Central  |  Settings & Messages | ... Read More
Introduction This information in BOLT, under the Equipment tab when pressing the Diagnostics button Discrepancy is listed in red PHY rates are the physical layer (PHY) rate, or the speed that data can move between MoCA clients (TiVo) and the... Read More
Introduction  TiVo Connection Types  Ethernet + MoCA: TiVo 4 tuner or 6 tuner is connected directly to a router; Originating MoCA signal MoCA Connection: MoCA client; not originating MoCA signal, but using it; not connected to a router ... Read More
Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3 Go to TiVo Central | Settings & Messages | Settings | Network | View... Read More
Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Find your TiVo Service Number (TSN) in your TiVo menus, on the 4th line: 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo... Read More
Introduction Please note: There are thousands of apps in the Google Play Store and Apple App Store While some are free to view, many of these apps require subscriptions outside of our provided services IPTV and TiVo Stream 4K devicesÂ... Read More
Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps TiVo Experience 3 While in TiVo Central, press the following buttons in order on the TiVo remote: Thumbs Down | Thumbs Up | Play |... Read More
Introduction Follow the troubleshooting steps below, testing the App after each step You can also view a list of the most Popular Apps Available on Our Equipment  Resolution Steps Expand All | Collapse All   TiVo STBs  Verify the Serial... Read More
BOLT provides built-in, intuitive measures to assist you with protecting CPNI / PII information.  When validation is required, the Account Security Validation button and associated buttons / tabs / tasks are highlighted in yellow and... Read More