Introduction WOW TV+ (WOW IPTV)  receiving error c612 (not registered) error Resolution Steps Check BOLT for a recently completed Non-Pay Work order  If account is current, proceed to next steps  If not current, take a payment. Services... Read More

Introduction Complete Message: Can't play at this time. There is a network connection problem, check connection (V265) Resolution Steps Expand All | Collapse All TiVo Force connect the TiVo  Verify the Serial Number  / TSN Number ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Shorten or lengthen the time from the last button push of the remote control until the screensaver becomes active:  Go to TiVo Home |... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Google Assistant is Google’s artificial intelligence-powered voice assistant. It is available on Android devices, like our IPTV boxes... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Once your IPTV box receives an update, you will see a screen with 2 remotes. One large remote and one small remote: The following instructions are... Read More

Self-Service Support Alert: this article is available for customer self-service on help.astound.com Introduction By default the IPTV box is set up with a screen saver. This activates during a period of inactivity between the IPTV box and the... Read More

Introduction V638 – "Socket Open Error while fetching the Video Segment" The player is trying to download a video segment but cannot open a socket connection to the server If this error happens during the initial stream start, it will... Read More

Introduction HSNs (Hardware Serial Numbers) are found on TiVo Stream 4K and IPTV equipment   IPTV - Bottom of device   TiVo Stream 4K - Found on Box   or Back of unit     When entered incorrectly into accounts, it can cause... Read More

Introduction This happens when the Android IPTV box (ANDSTRM eStream4K) is connected not with HDMI, but a "breakout" cable - cable that combines Phono (R+L) audio and Composite video (for older standard definition TVs) Choosing "Live TV"... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer toÂ... Read More