Introduction   All Markets Except California, Oregon, Texas and Washington:   Spreading Sports Package Charges MLB Extra Innings NHL Center Ice NBA League Pass  NFL RedZone Spread One Time Charges for Installs and Service... Read More

Introduction Before rescheduling a sooner disconnect date for non pay work order, always attempt to take a payment for the balance due If the payment brings the account current, and the customer still wants to disconnect service, handle... Read More

Introduction  Astound phone customers requesting to port their number to another landline or cell phone carrier must place an order with the company they want service with  When our company receives the order, the Port Out team enters a... Read More

Introduction Authenticate two (2) Security Questions OR the CPNI PIN and one (1) Security Question before discussing or changing any applicable CPNI and PII-protected information; customers cannot opt-out of CPNI verificationImportant: ... Read More

BOLT provides built-in, intuitive measures to assist you with protecting CPNI / PII information.   When validation is required, the Account Security Validation button and associated buttons / tabs / tasks are highlighted in yellow and... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction A Force Connect renews the TiVo's network connection for Guide Data, OnePass scheduling, Appsand VOD  Force Connect may take up toÂ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps 4 Tuners, 2 Tuners, Single Tuners,  and Minis on TiVo Experience 3  Go to TiVo Central  |  Settings & Messages  |  Help  |... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps TiVo Experience 3 While in TiVo Central, press the following buttons in order on the TiVo remote: Thumbs Down | Thumbs Up | Play |... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3 Go to TiVo Central | Settings & Messages | Settings | Network |... Read More

Introduction RSSI (Received Signal Strength Indicator) is a measure of the power level that a client device is receiving from an access point.  Resolution Steps Since each customer's home and wireless situation is different, RSSI can... Read More