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  Resolution Steps Remove any of the following characters from the account name in ICOMS1 2 3 4 5 6 7 8 9 0 < > , " & '  Ensure a Sub Account exists on the account  Troubleshoot the remote control and try the VOD again  Verify... Read More

  Resolution Steps Verify the Serial Number  / TSN Number  Send a Balance hit  Power Cycle the equipment  If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT  Click Create Work Order or... Read More

  Resolution Steps Press any key on the remote to clear the error  Try to order the VOD again; customers are not charged more than once for a VOD ordered more than once within the same time frame  Verify the Serial Number  / TSN Number ... Read More

Resolution Steps Due to agreements with content providers, VOD content is not recordable through our DVRs and TiVos Customers may see an option to Buy and record; however, this option does not work The message this content is not... Read More

Introduction VOD Service must be applied to all outlets for VOD service to work properly Resolution Steps To restrict VOD access by room:   Set Parental Controls for ratings / language / adult situations   Set a Purchase PIN so VODs... Read More

Introduction   If adult content is showing where it shouldn't be, contact someone on your support team and they will let the Control Desk know immediately   Resolution Steps Click Create Work Order or Technical Case on the Work... Read More

  Resolution Steps Verify the Serial Number  / TSN Number  Send a Balance hit  Power Cycle the equipment  If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT  Click Create Work Order or... Read More

  Resolution Steps Verify the Serial Number  / TSN Number  Send a Balance hit  Power Cycle the equipment   If the issue persists, click Create Work Order or Technical Case on the Work Order Tab in BOLT  Click Create Work Order or Technical... Read More

  Resolution Steps Remove any of the following characters from the account name in ICOMS1 2 3 4 5 6 7 8 9 0 < > , " & '   Ensure a Sub Account exists on the account  Verify the Serial Number  / TSN Number  Send a Balance hit ... Read More

  Resolution Steps Remove any of the following characters from the account name in ICOMS1 2 3 4 5 6 7 8 9 0 < > , " & '   Ensure a Sub Account exists on the account  Verify the Serial Number / TSN Number  Power Cycle the... Read More