VOD Not Authorized- Article no. 5596

Resolution Steps

1. Verify the Serial Number  / TSN Number
    
2. Send a Balance hit
    
3. Power Cycle the equipment
    
4. If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT
    
   • Click Create Work Order or Technical Case, fill out the information as described below and click Submit
      

     Trouble Call or Tech Case	VOD Issue
     Service Category	VOD
     Problem Description	Problem with Application
     Select / Enter	All Affected Equipment, Valid Contact Number and Name
     Schedule	First Available Time that Works for the Customer
     Required	Description of the VOD Issue