shekhar-retail@teamhgs.com

5 months ago | Article no. 1461 Internal Information   Expand All | Collapse All    Error 001: Transaction Sent 001 is equivalent of a Sent on phone transactions This is not an error code Appears in Site 44 accounts as a... Read More

Introduction Pease Note: Reprovisioning an IPTV box (removing and adding the cable occurrence) should no longer be a part of troubleshooting, especially during a declared outage. This will only prolong the restoration of services once the outage has... Read More

Introduction Netflix has been found mapped to channel 750 in the Philadelphia market on some TiVo equipment, which is the channel position for VelocityThis occurs because the TiVo box software was updated with Lehigh Valley warehouse information in... Read More

Introduction   Cancel service, then Activate to correct WebTools errors, and Marry our TiVo to a customer's retail TiVo Married TiVos are connected through TiVo and share programming Retail TiVo TSN do not appear in WebTools;... Read More

Introduction Synching an account in Webtools may correct: PPV and VOD issues TiVo 'My Account' online registration issues Service issues related to TiVo equipment swaps Any Webtools error Resolution Steps   On the Equipment TabÂ... Read More

  Resolution Steps BOLT allows payment arrangements once every 90 days from the date entered   When the 90 day Payment arrangement rule is exceeded, a system message generates To override the 90 day rule, click OK On the Supervisor... Read More

Introduction Customers MUST have an ICOMS Sub Account created in order to view VOD. When a sub account does not exist, a message appears on the BOLT VOD Tab: Access ICOMS and create Sub Account (SB)   Resolution Steps ICOMS Sub Account (SB... Read More

  Resolution Steps   Locate the equipment on the ICOMS Customer Equipment Maintenance [BX] screen  In the Room field, press F4 and select Equipment Room  Highlight the location, press Select and then OK  Go back to the Customer... Read More

Introduction   Credit Compliance cancels installations for the following reasons: Prior account with a write-off balance  Payment in full is needed for a write off balance that is associated with the applicant's name   Customer isÂ... Read More

Introduction The Alvaria system is your time punch that must be completed prior to starting any other systems or engaging in any other work Log into the Alvaria system at the beginning of your shift before engaging in any other tasks ... Read More