Reprovision TiVo Article no. 4815

Introduction

Pease Note: Reprovisioning an IPTV box (removing and adding the cable occurrence) should no longer be a part of troubleshooting, especially during a declared outage. This will only prolong the restoration of services once the outage has been resolved.

Resolution Steps

1. Select the affected TiVo on the Customer Equipment Maintenance [BX] screen in ICOMS
    
   • Click Port Occ Asgn and highlight the Port Typ TIVOSV / Svc Ctg D line
      
   • Click Remove Occurrence, then click Exit
      
2. Select the affected TiVo on the Customer Equipment Maintenance [BX] screen, again
    
   • Click Port Occ Asgn and add a D in the Ctg column
      
   • Hit F4 to query in the Occ column to select the correct occurrence
      
   • Hit Enter to confirm changes, then click Exit
      
3. Go to the Customer Balancing Screen [EB] screen and press Enter to balance the account