Verify Dial-up is Working- Article no. 1545
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Resolution Steps
- In WebTools, verify Dial is ON and the password authenticates
- If the issue persists, click Create Work Order or Technical Case on the Work Orders Tab in BOLT
Fill out the information as described below and click Submit
Trouble Call or Tech Case Trouble Call Service Category Data Problem Description Email Issue Select Data Username and Password Email Issue Other Email Issue Include Valid contact name and phone number; Dialup account will not authenticate