Add, Change or Delete Email Address Usernames- 1858

4 months ago | Article no. 1858

All email addresses, account usernames, and passwords are protected by CPNI / PII authentication

Authenticate two (2) Security Questions OR the CPNI PIN and one (1) security question before discussing or changing any applicable CPNI and PII-protected information; customers cannot opt-out of CPNI verification

Introduction

Important

All new customers in Sites 9, 14, 22, 33, 39, and 48 must be given astound.net accounts

Email Address Usernames work immediately upon creation
Data Service must be active on Occurrence 1 for provisioning to work
Any mail not saved by the customer prior to changing or removing an Email Address Username is deleted and cannot be restored
Remind customers that they are empowered to reset their password when they wish at the webmail prompt

Related Articles

Important

For our purposes Email Address Usernames are the first part that make up an email address such as *emailusername*@rcn.com or *emailusername"@wavecable.com

Special Notes for WOW areas (Site 14, Co. 2 and 3)

The ICOMS Data User [DU] is not used. Usernames added do not activate. Follow instructions below for astound.net email creation, or see WOW! email details for assistance with legacy wowway.com or wideopenwest.com usernames.
Existing domains will be migrated to @astound.net tentatively in the October / November, 2022 time frame
Until this occurs, we are reserving usernames@astound.net so the usernames cannot be used by anyone else
A BOLT enhancement helps us better identify email addresses reserved for customers in Site 14, Co. 2 and 3 (former WOW areas)
When attempting to Add Username or Search & Link Account with a reserved username in Site 14, Co. 2 and 3, this alert displays in red font:
For example:
If a customer in Site 14, Co. 2 and 3 chose maryjones as their username, we cannot add maryjones@astound.net for anyone else in any site because it is a reserved mail account

Resolution Steps

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New Email Username Creation and Changes for astound.net, Wave, and enTouch

Create Username

It is important to note that new usernames will follow the domain conventions of prior usernames should any exist.

Select the BOLT Data User tab

Select the Email Mgmt Sub-tab

Click the Add New Username button

Input a new username before clicking submit

Disable Username

It is important to note that accounts cannot be deleted

Select the BOLT Data User tab

Select the Email Mgmt Sub-tab

Click the Actions Drop Down field next to the user

Click the Disable Option

Carefully review the preacution before pressing Submit

Transferring or Linking an email account for the FIRST time

Select the BOLT Data User tab

Click the Search/Link account button

Provide the requested information and press submit

Carefully read and follow the prescribed precautions

New Email Username Creation and Changes for rcn.com and associated domains

Create Username

It is important to note that if there are no existing RCN or associated domain emails the customer should be assigned an astound.net address using the steps above

Select the BOLT Data User tab

Select the ICOMS Email Mgmt. Sub-tab

Click the Add button

Input a new username before clicking submit

Delete Username

Select the BOLT Data User tab

Select the ICOMS Email Mgmt. Sub-tab

Select Delete next to the account

Carefully review the preauction before pressing Submit

Transferring an email account

Select the Data User tab

Click the Search/Link account button

Provide the requested information and press submit

Carefully read and follow the prescribed precautions

New Email Username Creation and Changes for Grande associated TX domains (mygrande.net)

Create Accounts using ICOMS (DU screen)

Legacy customers from the former Grande brand are issued accounts with the domains as they started

The Primary Master / First username for Grande based accounts must be built in ICOMS on the DU screen.

On the High Speed Data Users [DU] screen click Add on the left
On the High Speed Data User Maintenance screen, fill in the following
- Sub Account ID: hit F4 to select the Sub Account Name; create a Sub Account if none exists
- Service Occurrence: hit F4 to select Occurrence 1
- User Login ID: enter a valid, available username
- User Password: enter a valid password
On the Provisioning Transaction [PT] screen, make sure all PT transactions are Complete; if you see an error, take the necessary steps for correction

Change Email Password: Webtools (Texas Accounts except enTouch)

Under Find Existing Accounts enter the email username you need to change the password for
Under Account Information populate both Change Password and Confirm Password
Click the Update Information button