Verify Dial-up is Working- Article no. 1545

Resolution Steps

• In WebTools, verify Dial is ON and the password authenticates
    
• If the issue persists, click Create Work Order or Technical Case on the Work Orders Tab in BOLT
  
  Fill out the information as described below and click Submit
   

  Trouble Call or Tech Case	Trouble Call
  Service Category	Data
  Problem Description	Email Issue
  Select	Data Username and Password
  Email Issue	Other Email Issue
  Include	Valid contact name and phone number; Dialup account will not authenticate

Article ID: 447
Created: February 27, 2024
Last Updated: February 27, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=447