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Handling Slamming Claims Article no. 1672

Estimated Reading Time: < 1 Minute
405  shekhar-retail@teamhgs.com February 23, 2024  Phone Troubleshooting 0

 

Resolution Steps

  
If a customer states their telephone service (Local, Regional (LPIC), Long Distance (PIC)) was changed without authorization:

  • Create a Service Now Ticket to Investigate Slamming Claim 

  • Include the service the customer states was changed without authorization

 
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Handling Slamming Claims Article no. 1672
Estimated Reading Time: < 1 Minute  shekhar-retail@teamhgs.com February 23, 2024 0

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