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4 months ago | Article no. 1858   All email addresses, account usernames, and passwords are protected by CPNI / PII authentication Authenticate two (2) Security Questions OR the CPNI PIN and one (1) security question before discussing orÂ... Read More

  Resolution Steps When a customer requests a premium channel, check the channel lineup for availability  Order Entry: Service Change [UD]  Order Type: Internal Order  Enter your information on the Order Entry [ES] screen  Campaign:Â... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Init strings are commands that help a Dialup modem establish a connection and stay connected    Resolution Steps Windows 10  Go toÂ... Read More

Introduction Non-Routable IPs only work on LANs or closed networks They are not publicly addressable IP addresses Resolution Steps Non-Routable IPs 204.152.64.0/23: any address between 204.152.64.0 and 204.152.65.15 169.254.0.0/16: any... Read More

  Resolution Steps BOLT   Go to the Equipment Tab Select Addl Hits and Details Locate the MAC / Address on the Equipment Details screen ICOMS     Go to the Customer Equipment Maintenance screen [BX] Highlight equipment and click Port... Read More

  Introduction   This process is for creating new dial-up only or web hosting accounts in Site 91 only. It is not for Creating addresses for Cable, Phone or Internet Service (Cable Modem or Ethernet)   Before You Start, verify the following: Â... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps   Login to Usertools with your username and password  Under Advanced Options, click Email notification preferences  Place a... Read More

Introduction Business Rules: Authenticate two (2) Security Questions OR the CPNI PIN and one (1) security question before discussing or changing any applicable CPNI and PII-protected information; customers cannot opt-out of CPNI verification  If... Read More

Introduction Special Instructions for Site 48 Effective October 1, 2023: Service Code Standardization For new installations and upgrades, service codes for Modem service and Dynamic IPs must be manually added When a Data package is chosen,... Read More

Introduction Special Instructions for Site 48 Effective October 1, 2023: Service Code Standardization For new installations and upgrades, service codes for Modem service and Dynamic IPs must be manually added When a Data package is chosen,... Read More