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Introduction PPV events can only be canceled within the first 10 minutes of the event When ordered, customers are billed for PPVs, even when not tuned to the channel If a PPV is not canceled prior to the viewing time, or within the... Read More

Introduction   Cancel service, then Activate to correct WebTools errors, and Marry our TiVo to a customer's retail TiVo Married TiVos are connected through TiVo and share programming Retail TiVo TSN do not appear in WebTools;... Read More

Introduction   Credit Compliance cancels installations for the following reasons: Prior account with a write-off balance  Payment in full is needed for a write off balance that is associated with the applicant's name   Customer isÂ... Read More

Introduction Identifying the PPV Order Method (only available in ICOMS) Click on a PPV and press the Select button for additional information only found in ICOMS Ord Src (Order Source): PPV ordering method I:    impulse (via remote... Read More

  Resolution Steps Verify the Serial Number / TSN Number  Send a Balance hit  Power Cycle the equipment  If the problem persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT  ​​​​​​​ClickÂ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps From time to time, our company may need to change your channel line-up. There are many reasons this may happen  Contractual negotiations... Read More

Introduction On the BOLT Summary Screen, the Cabinet ID and Node are listed above Location  Resolution Steps On the ICOMS House Maintenance [HM] screen, page down once to view the Node and Drop Information Cabinet ID: the last... Read More

  Resolution Steps Verify the Serial Number  / TSN Number  Send a Balance hit  Power Cycle the equipment  If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT  Click Create Work Order or... Read More

  Resolution Steps Verify the Serial Number  / TSN Number  Send a Balance hit  Power Cycle the equipment  If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT  Click Create Work Order or... Read More

Introduction For DC Metro, IL, MA, NY and PA customers only Astound Digital TV subscribers can access MLB Network TV Everywhere content on their PC and mobile devices  Customers must subscribe to the Cable tier that includes MLB Network Â... Read More