Data Equipment - Reference Articles

  Resolution Steps Sonos One Sonos Beam   Expand All | Collapse All    Features   Wireless 2.4Ghz networks only Wireless G compatible Sound is streamed from your wi-fi network, not your phone Compatible with Eero whole home... Read More

Introduction TiVo® Stream 4K has been removed from all Site 9 offers effective Oct 21, 2022. Please Note: Accounts with IPTV and Legacy TiVo customers are not eligible for this product.  Accounts with Cable only are eligible for... Read More

Introduction Work from Home Agents (internal agents only): instructions for Credit Card Payments Astound grants internal agents (this does not apply to outsource partners) the ability to input and process credit card payments   Employees... Read More

Introduction Important HBO subscribers get access to the Max app at no additional cost  Max App gives access to HBO channels, HBO On Demand, Max Originals all with ad-free streaming  Pending Install accounts won't validate the... Read More

Introduction eero Whole Home Wireless / Enhanced Business WiFi Requirements  Cable modem (company-supplied or BYOM) California, Oregon, Texas, and Washington: eero is available for GPON/FTTH customers Smart Phone or Tablet withÂ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Series 6 Our Equipment TiVo User Interface (UI) Equivalent TiVo Model 4K 6 Tuner(Arris/Pace MG2) Experience 4 4K Bolt VOX N/A... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Expand All | Collapse All  Connecting your IPTV box to your HDTV  HDMI needed  Connecting to your network Go to TiVo Home | arrow... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Ameba is a video streaming service that is geared for kids to help them with school and prepare for life Ameba is free with advertisements... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction TiVo HD Menu (HDUI) Features Discovery Bar to find shows easily and intuitively Video Window to watch a program and browse for new shows to... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction A Force Connect renews the TiVo's network connection for Guide Data, OnePass scheduling, Apps and VOD  Force Connect may take up... Read More