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Introduction Effective September 14, 2023, the Selfcare Tool is no longer used.  To manage Selfcare, click on General Ledger / Selfcare tab in BOLT  Astound Selfcare uses https://my.astound.com/login for its main web URL A geo-location cookie... Read More

Introduction To reactivate modem service, customer must be current Resolution Steps Go to the ICOMS Customer Equipment [BX] screen, highlight the modem and click Port Occ Asgn Highlight the modem again and click Modem Prov Verify theÂ... Read More

Introduction This is usually shown in bolt as: 'This email address is flagged as 'closed' in the mail system, likely due to lack of activity.' Resolution Steps RCN notifies customers periodically regarding our Inactive Email... Read More

Introduction Synching an account in Webtools may correct: PPV and VOD issues TiVo 'My Account' online registration issues Service issues related to TiVo equipment swaps Any Webtools error Resolution Steps   On the Equipment TabÂ... Read More

Introduction Important: Equipment charges on a Pending Reconnect work order are automatically adjusted once the account is reconnected Return a customer owned modem if the customer no longer subscribes to BYOM  ICOMS: select Display Customer... Read More

Introduction Rarely, credit / debit card information is placed on an MOP screen in error Example:  Mr. Jones' credit card information was entered on Mr. Smith's account  Important: if the card was used to make an account payment, itÂ... Read More

Resolution Steps Set up, access and maintain your MyenTouch account at https://my.entouch.net/login   With MyenTouch, you can View a copy of the bill (past and present)  Setup and manage paperless billing  Make a payment  Setup... Read More

Introduction Some customers at enTouch (site 44 Co 93) were inadvertently receiving data service at no charge You may notice some accounts that were brought over without a billable service code on the account When speaking to a enTouch... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Set up, access and maintain your MyGrande account at https://account.mygrande.com/login   With MyGrande, you can View a copy of the... Read More

Introduction The Bank Routing Number is a 9-digit identifier assigned to the bank by the Registrar of Routing Numbers. It is found before the account number on a check. Resolution Steps If Bank Routing Number is Unavailable in BOLT   Click... Read More