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Introduction Some customers at enTouch (site 44 Co 93) were inadvertently receiving data service at no charge You may notice some accounts that were brought over without a billable service code on the account When speaking to a enTouch... Read More

Introduction   If adult content is showing where it shouldn't be, contact someone on your support team and they will let the Control Desk know immediately   Resolution Steps Click Create Work Order or Technical Case on the Work... Read More

  Resolution Steps Remove any of the following characters from the account name in ICOMS1 2 3 4 5 6 7 8 9 0 < > , " & '   Ensure a Sub Account exists on the account  Verify the Serial Number  / TSN Number  Send a Balance hit ... Read More

Introduction Always check the account and the Outage / Reminders Tab in this knowledgebase for outage information, first Resolution Steps   Troubleshooting Steps for Missing Free Preview   Make sure the customer is on the Correct... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer toÂ... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer toÂ... Read More

Explanation:Customer is unable to access / load an App on the TiVo You can also view a list of the most Popular Apps Available on Our Equipment   Resolution Steps Expand All | Collapse All TiVo Verify the Serial Number  / TSN Number ... Read More

Introduction With the enTouch migration, there are some changes to customer taxation with the conversion from MACC to ICOMS Generally these are tax rule interpretation changes; this does not mean the prior taxation was incorrect Resolution... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps     Broadcast TV Surcharge: Recovery of a portion of the rapidly increasing costs charged by local broadcast TV stations for carriage... Read More

  Resolution Steps Expand All | Collapse All Pay Online in the enTouch Customer Center Use the enTouch Customer Center to register and pay your bill  Register for autopay and paperless billing  Residential  Business  Here, you can set... Read More