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Resolution Steps Verify the Serial Number  / TSN Number  Power cycle the IPTV boxImportant: follow power cycling steps carefully; each box is power cycled differently  If the issue persists, click the Create Work Order or Technical Case... Read More

Introduction To reactivate modem service, customer must be current Resolution Steps Go to the ICOMS Customer Equipment [BX] screen, highlight the modem and click Port Occ Asgn Highlight the modem again and click Modem Prov Verify theÂ... Read More

  Resolution Steps Press the Channel Up button on your remote to move off the VOD home page  Power cycle your converter box  Verify the Serial Number  / TSN Number  If the issue persists, click the Create Work Order or Technical Case button... Read More

Introduction This article pertains to Cable TV converters and DOCSIS CableMODEM equipment only. Resolution Steps Converter and Cable Modem Firmware Update Policy: Our company does not launch firmware updates until they are completely... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps From time to time, our company may need to change your channel line-up. There are many reasons this may happen  Contractual negotiations... Read More

Introduction On the BOLT Summary Screen, the Cabinet ID and Node are listed above Location  Resolution Steps On the ICOMS House Maintenance [HM] screen, page down once to view the Node and Drop Information Cabinet ID: the last... Read More

Introduction   If adult content is showing where it shouldn't be, contact someone on your support team and they will let the Control Desk know immediately   Resolution Steps Click Create Work Order or Technical Case on the Work... Read More

  Resolution Steps Verify the Serial Number  / TSN Number  Send a Balance hit  Power Cycle the equipment  If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT  Click Create Work Order or... Read More

  Resolution Steps Press any key on the remote to clear the error  Try to order the VOD again; customers are not charged more than once for a VOD ordered more than once within the same time frame  Verify the Serial Number  / TSN Number ... Read More

Introduction Customers may have to wait up to 5 minutes for the channel to restore itself This typically occurs when the station is experiencing technical difficulty This also happens when the station is not airing content due to a Sports Blackout... Read More