Articles Search Results

  Resolution Steps These are some guidelines for identifying Fiber To The Home or FTTH customersThe Customer Flashes [CF] screen for a Fiber To The Home customer says either ***RETAIL UNIT*** or ***BULK UNIT*** or ***GPON***The Serviceable Status... Read More

Introduction The Bank Routing Number is a 9-digit identifier assigned to the bank by the Registrar of Routing Numbers. It is found before the account number on a check. Resolution Steps If Bank Routing Number is Unavailable in BOLT   Click... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Cable modems are designed to be on for long periods of time without problemsOccasionally, a cable modem should be powered off andÂ... Read More

Introduction Use the steps below to move an entire service category from one customer billing statement to another Use Merge Billing Statements to combine or merge all billing statements into one statement Resolution Steps   From... Read More

Introduction VOD Service must be applied to all outlets for VOD service to work properly Resolution Steps To restrict VOD access by room:   Set Parental Controls for ratings / language / adult situations   Set a Purchase PIN so VODs... Read More

  Resolution Steps In BOLT Customer search, search by name, phone or address  Non-customer information appears in the Offnet Prospects and Non-Customers area (this section is below Active, Former and Never accounts)  Click the RT case... Read More

  Introduction   This process is for creating new dial-up only or web hosting accounts in Site 91 only. It is not for Creating addresses for Cable, Phone or Internet Service (Cable Modem or Ethernet)   Before You Start, verify the following: Â... Read More

Resolution Steps Email surveys are sent to randomly selected customers after an interaction to ensure quality service, excellent products and excellent customer service  Outside research companies are contracted conducting brand surveys... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Astound Broadband Policies and DisclaimersAstound Broadband Privacy Policy Internal Information Privacy Notices are specific to each... Read More

  Resolution Steps Letters Informational letters are sent for rate adjustments, promo roll-offs, collections, bulk changes, etc.  CPNI letters are sent when any of the following changes are made to an account  Phone Number change ... Read More