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Introduction Before we resolve the abuse status we should do the following: Advise customer that we turned off their email to protect the security of the Astound network system  Assure the customer that once they have taken steps to secureÂ... Read More

  Resolution Steps Send all Spam and Abuse issues to abuse@astound.net for follow-up Advise the customer to mark the email as Spam, then delete the email  If the Mail Spam service identifies a spam fingerprint in an email, the messageÂ... Read More

  Resolution Steps   You may send to 400 recipients (email addresses) per hour.  RCN does not allow sending any unsolicited advertising.  From the Internet Access Agreement: 1. Prohibited / Abusive Activities (d) Unsolicited Advertising. You... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Reporting Unwanted Email Select the email in the inbox and press the Spam button on the Webmail toolbar to move the message to theÂ... Read More

Resolution Steps Usertools forwards mail at the server level Mail is diverted away from the email account it was sent to and never reaches it It mails only to the forwarding account To send a copy to the regular account, turn offÂ... Read More

Introduction This is usually shown in bolt as: 'This email address is flagged as 'closed' in the mail system, likely due to lack of activity.' Resolution Steps RCN notifies customers periodically regarding our Inactive Email... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Sign in to Usertools with your User ID and Password  Select Reactivate your email address  Click the Turn my email back on! button... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps   Login to Usertools with your username and password  Under Advanced Options, click Email notification preferences  Place a... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps   Web based email shows messages that are currently in your mailbox on our server; here, you can view, delete, reply to and... Read More

Introduction   Legacy email accounts like erols.com and starpower.net need special settings to receive email addressed outside those domains   Resolution Steps Strict Delivery is ON by default   Log in to UserTools with the... Read More