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Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Init strings are commands that help a Dialup modem establish a connection and stay connected    Resolution Steps Windows 10  Go toÂ... Read More

  Resolution Steps Note: init(d) is not the same as online(d) Access Merlin through BOLT; bring up the customer's modem  Look for any indication (red) of an outage on the UBR   Click the Reboot button for the modem  Have the... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps From time to time, our company may need to change your channel line-up. There are many reasons this may happen  Contractual negotiations... Read More

Introduction On the BOLT Summary Screen, the Cabinet ID and Node are listed above Location  Resolution Steps On the ICOMS House Maintenance [HM] screen, page down once to view the Node and Drop Information Cabinet ID: the last... Read More

Self-Service Support Alert:  this article is available for customer self-service on help.astound.com Introduction As your local cable TV provider, we are prevented by law to air a certain events because a specific channel owns exclusive... Read More

Self-Service Support Alert:  this article is available for customer self-service on help.astound.com Introduction HDTV (High Definition TV) digital programming has crisp, clear, and vivid pictures, and also supports Dolby Digital surround... Read More

Self-Service Support Alert:  this article is available for customer self-service on help.astound.com Resolution Steps     HDMI (High Definition Multimedia Interface) is the standard digital connection between modern audio and video... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Unsure of the User Interface on your TV? Click here   Parental Controls allow programming blocks by channel number, rating, or time period  ... Read More

Introduction Note: Safari web browser does not support FTP logins Resolution Steps   1. Verify customer is using right username from BOLT 2. Verify username in BOLT Data User tab is active both in Local and Server 3. Attempt to Log in to FTP... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction   Web space usage can be checked on this page.We no longer offer new, or support existing Personal WebspaceWeb Space storage was equal to... Read More