Data Equipment - Reference Articles

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps 4 Tuners, 2 Tuners, Single Tuners,  and Minis on TiVo Experience 3  Go to TiVo Central  |  Settings & Messages  | ... Read More

Introduction This information in BOLT, under the Equipment tab when pressing the Diagnostics button  Discrepancy is listed in red  PHY rates are the physical layer (PHY) rate, or the speed that data can move between MoCA clients (TiVo) and the... Read More

Introduction   TiVo Connection Types   Ethernet + MoCA: TiVo 4 tuner or 6 tuner is connected directly to a router; Originating MoCA signal MoCA Connection: MoCA client; not originating MoCA signal, but using it; not connected to a router ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3 Go to TiVo Central | Settings & Messages | Settings | Network | View... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Find your TiVo Service Number (TSN) in your TiVo menus, on the 4th line: 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo... Read More

Introduction Please note: There are thousands of apps in the Google Play Store and Apple App Store  While some are free to view, many of these apps require subscriptions outside of our provided services  IPTV and TiVo Stream 4K devicesÂ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps TiVo Experience 3 While in TiVo Central, press the following buttons in order on the TiVo remote: Thumbs Down | Thumbs Up | Play |... Read More

Introduction Follow the troubleshooting steps below, testing the App after each step You can also view a list of the most Popular Apps Available on Our Equipment   Resolution Steps Expand All | Collapse All    TiVo STBs   Verify the Serial... Read More

BOLT provides built-in, intuitive measures to assist you with protecting CPNI / PII information.   When validation is required, the Account Security Validation button and associated buttons / tabs / tasks are highlighted in yellow and... Read More

Introduction Special Instructions for Site 48 Effective October 1, 2023: Service Code Standardization For new installations and upgrades, service codes for Modem service and Dynamic IPs must be manually added When a Data package is chosen,... Read More