Overdraft Fees-3539

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302 February 2, 2024 reference 0 10

Introduction

Customer must fax a copy of their bank statement showing payment taken and overdraft fee to 570-270-1498 (Attn: Payment Processing)

Never promise a refund for overdraft fees; final decisions are made by Payment Processing

Resolution Steps

Create a Case Order or Technical Case

Fill out the information as described below and click Submit

Record Type	Non-Technical
Reason	Bill / Invoice Questions or Issue
Reason Detail	Dispute - One-Time Charges or Fees
Check	Is Case
Case Reason	Overdraft Fee
Destination Queue	Payment Processing
Include	Valid email address and contact number

Payment Processing Follow-up:

Payment Processing reviews the request and contacts the customer with a decision within 2 business days
If immediate resolution is required, contact Financial Services